Widerrufsrecht
Returns & Refunds Policy
Nearly all products sold on this store (approximately 99%) are offered through Shopify Collective. This means the products are owned, fulfilled, and shipped directly by independent supplier partners — not by us. Each supplier has its own return, exchange, and refund policy.
Important: Returns of Shopify Collective products must be handled with, and sent directly to, the original supplier. Do not send items to us. Packages sent to our address will be refused or delayed.
How to Start a Return
Contact the company that actually fulfilled and shipped your order (the supplier). You can usually find the supplier’s name on:
- Your order confirmation email
- The packing slip or shipping label that came with the package
- The product page or order details in your account
Reach out to that supplier directly using the contact information they provide, and follow their return instructions. They will tell you:
- Whether the item is eligible for return
- Their return window and condition requirements
- The correct return address and any required authorization or label process
We cannot process or accept returns on behalf of our suppliers.
Condition Requirements
Return eligibility, time limits, restocking fees, and shipping responsibility are set by each individual supplier. Most require items to be unused, in original condition and packaging, and accompanied by proof of purchase — but always confirm with the supplier that fulfilled your order.
Damages, Defects, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item arrives defective, damaged in transit, or incorrect, contact the supplier that shipped it to you as soon as possible (ideally within 7 days of delivery) and include photos plus your order number. The supplier will handle the resolution according to their own policy.
Made-to-Order, Custom, and Non-Returnable Items
Many products (including many Collective items) are made-to-order or custom. These are generally not eligible for return or exchange unless they arrive defective, damaged, or incorrect.
Other categories that are frequently non-returnable include sale/clearance items, gift cards, and hazardous or regulated materials. Always check with the supplier that fulfilled your specific order.
Exchanges
Direct exchanges are typically not offered. If an item is eligible for return under the supplier’s policy, the usual process is to complete the approved return with them and then place a new order if desired.
Refunds
Once the supplier receives, inspects, and approves the return, any refund will be issued according to their process (usually to the original payment method). Processing times vary by supplier; your bank or card issuer may take additional time to post the credit.
European Union Customers
If your order is shipped to the European Union, you may have additional rights under EU consumer protection laws (including a 14-day cancellation right in many cases). Contact the supplier that fulfilled your order and reference your EU consumer rights; they are responsible for handling the process in accordance with applicable law.
Need Help Identifying the Supplier?
If you cannot determine which company fulfilled your order, reply to your original order confirmation email or contact us at alfadom369@gmail.com with your order number and we will point you to the correct supplier.
This version puts the responsibility squarely on the customer to contact the actual fulfilling company (the supplier), which matches what you described. It keeps a light fallback to your email only if they truly can’t identify the supplier.