Versand
**Genius Loci — Shipping Policy**
Last updated: September 2026
Nearly all products sold on this store (approximately 99%) are offered through **Shopify Collective**. This means the products are owned, fulfilled, and shipped directly by independent supplier partners — not by us. Each supplier has its own production, packaging, and shipping processes.
A small number of products may still be made or fulfilled by us, but the large majority of orders ship from the supplier that produces the item.
### How Shipping Works
When you place an order:
- The order is routed to the relevant supplier(s).
- The supplier prepares, packs, and ships the item(s) directly to you.
- You will receive shipping confirmation and tracking information (usually by email) once the supplier releases the shipment.
Because multiple suppliers may be involved, different items in the same order can ship from different locations and on different timelines.
### Production & Lead Times
Lead times vary by product and by supplier. Many items are made-to-order or produced specifically for your order.
Typical ranges (these are estimates only and can change):
| Product Type | Estimated Production / Handling Time |
|---|---|
| Small printed parts, tools, mounts, inserts | 1–5 business days |
| Medium printed parts, covers, ducts, pods | 2–7 business days |
| Terrain & modular sets | 3–10 business days |
| Aero components (canards, brake ducts, spoilers, etc.) | 5–14 business days |
| Partner-manufactured / specialty components (wheels, etc.) | 2–5 weeks or longer |
Exact timing depends on the individual supplier’s current queue, material availability, and order volume. Once the supplier completes preparation, the order moves to shipment.
### Shipping Methods & Carriers
Suppliers ship using established carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Other regional carriers depending on origin and destination
Carrier choice is determined by the supplier based on package size, weight, destination, and available services.
### Shipping Rates
Shipping rates are calculated at checkout based on:
- Item size and weight
- Destination
- Available carrier options from the fulfilling supplier(s)
Rates are dynamic and reflect the actual cost of shipping from the supplier’s location. We do not use artificial flat-rate shipping unless explicitly stated on a specific product.
### Estimated Transit Times (After Shipment)
Once a supplier ships your order, typical transit times are:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Europe | 7–14 business days |
| International | 10–21+ business days |
Items shipping from overseas suppliers will generally follow international transit timelines. Delays can occur due to customs, carrier volume, weather, or other factors outside our control.
### Order Tracking
When a supplier ships your order, you will normally receive:
- A shipping confirmation email
- A tracking number
- A carrier tracking link
Tracking information can take 24–48 hours (sometimes longer) to become active after the shipment is created.
### Split Shipments
If your order contains items from different suppliers or with different production timelines, the items will almost always ship separately. You will receive individual tracking information for each shipment as it is released.
### Customs, Duties & Taxes (International Orders)
For international shipments:
- You (the customer) are responsible for any import duties, VAT, taxes, or customs fees charged by your country.
- These charges are determined by local customs authorities and are **not** included in the product price or shipping rate shown at checkout.
- Neither we nor the supplier can control or predict these fees.
### Address Accuracy & Delivery Issues
Please double-check your shipping address at checkout.
We and our suppliers are not responsible for:
- Packages delivered to an incorrect or incomplete address provided by the customer
- Carrier delays
- Customs processing delays
- Lost packages caused by incorrect address information
If a package is returned because of an address error, any reshipping costs will be the customer’s responsibility.
### Lost or Damaged Packages
If your order arrives damaged or does not arrive:
1. Contact the supplier that shipped the item (you can usually identify them from the packing slip, shipping label, or order confirmation), **or**
2. Contact us at **support@geniusloci.app** with your order number and we will help direct you to the correct supplier.
Please report issues as soon as possible (ideally within 5–7 days of the expected delivery date) and include photos if the package or item is damaged. The supplier will handle the claim according to their process and the carrier’s rules.
### Questions
For shipping-related questions:
- First try to identify the supplier that fulfilled the specific item (check your packing slip or order emails).
- If you cannot determine the supplier or need assistance, email us at **support@geniusloci.app** with your order number.
We will help point you in the right direction.
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This version aligns the shipping policy with the Shopify Collective reality (suppliers fulfill and ship) while keeping the useful production timeline table and practical details from your original policy.